Foodpanda, an online food and grocery marketplace, and TabSquare, a software startup, collaborate to provide businesses with artificial intelligence (AI)-powered in-restaurant solutions.
The agreement is part of a regional collaboration that includes other Asian markets like Singapore, Malaysia, and Taiwan to assist restaurant partners in digitizing their ordering, payment, and customer engagement processes.
The statement was made in the Philippines during foodpanda’s latest partner vendor event, themed “CRAVE: Creating Relationships and Advancing Vendor Experiences.” At the event, attendees from partner vendors were given a personal end-to-end experience with TabSquare, demonstrating its simplicity, smooth operations, and efficiency.
Foodpanda’s vendor partners can use TabSquare’s Smart QR solution to automate order processing and payments operations while increasing profitability. It also helps companies save money on labor by eliminating order mistakes and staff workload.
According to foodpanda Philippines Commercial Director Luis Antonio Yanga, “By offering digital menus through QR codes, we enable customers to place orders and make payments via TabSquare’s platform effortlessly. This enhances the dining experience by seamlessly bridging the offline-to-online gap and provides efficient solutions for our thousands of partner vendors and merchants.”
With foodpanda and TabSquare’s combined data and predictive technologies, restaurant partners can enhance customer engagement and retention.
Restaurant owners can review the transactions via TabSquare’s analytics, which provides valuable insights to support partners in improving menu items, pricing, and promotions, among other things. “This enables restaurant owners to identify trends, and personalize subsequent experiences based on customers’ purchasing history,” Yanga said.
Furthermore, computerized menus provide various benefits, such as reduced dependency on wait staff, reduced employee turnover, reduced food and financial losses due to human error, and more efficient menu revisions without costly reprints.
According to research from foodpanda and TabSquare, restaurants that use this digital solution can see up to 10% greater bill sizes, up to 50% lower personnel costs, and increased customer satisfaction. At the same time, restaurants on foodpanda have seen an average 10% increase in business performance since joining the platform.
There has been a tremendous shift in digitally-led solutions and services in the dining area, which TabSquare believes would further boost the popularity of its offerings. “We will bring many new innovative features to the industry with foodpanda.” Restaurants using TabSquare, for example, may now promote themselves to foodpanda’s enormous customer base and attract new consumers,” explained Anshul Gupta, co-founder of TabSquare.
