Globe today announced they are adding eighteen new online specialists who will engage customers via Twitter @Talk2GLOBE, and it promises to be operating 24/7.
Globe Chairman Jaime Zobel de Ayala and Globe President Ernest Cu with the new Twitter’s @Talk2Globe online specialists
The eighteen online specialists are @KenOfGlobe, @AntheaOfGlobe, @JenOfGlobe, @DeniseOfGlobe, @PeejOfGlobe, @NelskiOfGlobe, @AnneOfGlobe, @JoyceOfGlobe, @MariaOfGlobe, @RandyOfGlobe, @RolandOfGlobe, @EmilyOfGlobe, @ChrisOfGlobe, @StephOfGlobe, @MJOfGlobe, @JohnOfGlobe, @IanOfGlobe, and @DeyOfGlobe. Official accounts are listed at www.globe.com.ph/contactus.
Current customers of Globe turn to social media like Twitter to air their concerns. This is why Globe wants to be where the customers are, responding fast to any cry for help even if they don’t go directly to them. Globe Customer Experience Management Head Chris Lipman highlights, “We are committed to reach out to the customers in a personal way, where we can be honest about our products and services, and ultimately provide seamless engagement.”
In addition to @Talk2GLOBE on Twitter, other online customer channels include a chat service available on the Globe website at www.globe.com.ph/talk2Globe or via Yahoo! Messenger by adding ‘Talk2GLOBECHAT’ as YM buddy. Subscribers can also request for support through SMS by simply texting HELP to 1234 for free.
