NTT Ltd. ‘Future Disrupted’ Predictions For 2020: Data, Automation And Iot Will Enable Virtual Societies And Change The Way We Live & Work

NTT says connected cities and societies will be the focus in 2020 as it launches it’s “Future Disrupted’ predictions, looking at technology trends for the next 12 months and beyond.

The prediction is based on the most critical technology trends companies need to be aware of next year and the steps they need to take to address them.

Gathered from its tech experts, the company outlines the trends that will shape the business technology landscape throughout 2020 across six key areas:

  1. Disruptive Technologies
  2. Cybersecurity
  3. Workplace
  4. Infrastructure
  5. Business, and
  6. Technology Services.

NTT Ltd. CTO Ettienne Reinecke predicts the mainstream adoption of disruptive technologies in 2020 will finally see data, automation, and internet of things (IoT) technologies come together to create connected cities and societies.

The company predicts that 2020 will finally see all the hype words of the past decade: there will be more intelligent cities, workplaces, and businesses – and on a secure basis.

Data, AI and secure by design will be at the heart of this movement that will surely empower devices to talk to one another and act on that information without human intervention.

Smart cities and IoT will become the norm as they improve productivity, growth, and innovation across entire regions.

NTT Ltd. is the newly-formed company bringing together 40,000 people from across 31 brands – including NTT Communications, Dimension Data and NTT Security – to serve 10,000 clients from around the world. Using the insights gathered from its global client base, NTT Ltd. is able to better understand the future and shape the most effective intelligent technology solutions for its customers.

The Future Disrupted: 2020 Technology Trends looks at the way businesses need to prepare for tomorrow, in the next year.

“We will see most cities and societies starting to follow in the footsteps of Las Vegas City, which has become intelligent in the way it shares data across the region, improving situational awareness through video and sound data. With IoT technology on a secure infrastructure, it’s created a safer environment to live in, improving living conditions and, ultimately, saving lives. Projects like these need a variety of different technological capabilities to come together in order to achieve great things, so building fully connected environments will be the key focus point next year.”    

The predictions have been compiled by NTT experts, who have identified key trends for the next twelve months as well as the disruptive technologies we can expect in the future – and the steps businesses can take in 2020 to take full advantage of them. 

Five disruptive technologies from the predictions


  • Digital twinning: With enough data points, you can model behavior and understand patterns – for example, the diet of someone’s biometric twin – and come to more accurate conclusions (the time it would take before a health incident occurs), more quickly, and at a fraction of the cost of modern-day science. 
  • Building trust through digital interactions: Now that AI has evolved, we can move from being purely transactional to having a more relational engagement with customers, applying rules that bring empathy to the interaction and establish trust with the customer. 
  • Immersive, responsive ‘phygital’ spaces, where the physical world blends with the digital take any physical space – a meeting room, office, shop, VIP box in a stadium – and plug in a limited series of technologies to transform it into a virtual environment that can create any range of experiences.  
  • Smart buildings that will use IoT to make their inhabitants feel more comfortable – automatically adjusting temperatures to the number of people in them, or lighting to the time of day – while becoming more sustainable too. 
  • ‘Data wallets’, putting data in the hands of the person who owns it and making it completely secure for them. Nobody can access that data without certain permissions being in place and, if the user is under threat, can be locked down.   



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