The Contact Center Association of the Philippines (CCAP) recently released a study indicating a continuous decrease in the number of agents resigning from local call center firms. According to the […]
The estimated annual revenue of the country’s contact center and business process sector is projected to reach approximately ₱32.16 billion in 2024. This projection is based on a conservative estimate […]
The country’s contact center and business process management (BPM) industry is still changing as new technologies emerge, especially Generative AI, which is quickly used in many IT-BPM tasks. The Contact […]
The majority of the members of the Contact Center Association of the Philippines (CCAP) who came together to discuss the industry’s needs over the next six years expressed optimism about […]
