PLDT Home launches Online Booking Appointment service for store visit

In order to better serve consumers during this pandemic, PLDT Home has launched an online booking appointment system, which can be accessed via the PLDT Home website ( Existing customers and interested candidates can now plan an in-store or virtual meeting with a PLDT store representative using this new tool.

When applying for a new PLDT Home Fibr line, requesting an upgrade, or reporting after-sales service concerns, customers can schedule an online one-on-one consultation with store personnel at their selected PLDT retail location.

“At PLDT our commitment is to provide better customer service–anytime, anywhere, and at any given situation. With PLDT Store Online Meeting, our customers can get personal and more customized service and assistance from our PLDT store personnel. This is in-line with our vision of being the leader in customer experience and making customer engagement seamless and simple through technology,” said Butch G. Jimenez, Senior Vice President and Head of PLDT Home Business.

PLDT Home developed its Store Online Meeting service to ensure that customers’ concerns are personally addressed in a secure environment, providing better customer sales and after-sales services online, reducing turnaround time, minimizing risk of exposure, and providing customers assistance at the point of transaction.

How to book an online appointment with PLDT Home?

  1. Visit the PLDT Home website (
  2. Click the “Book an Appointment” tab located at the right side of the page
  3. Select your preferred PLDT store/branch
  4. Select a service (virtual or in-store appointment)
  5. Select preferred date and time

book pldt home fibr

After these simple steps, customers can now talk to PLDT store personnel who can assist them with their PLDT Home Fibr application, account upgrades, and other concerns.

To learn more about the PLDT Store Online Meeting platform and how PLDT Home does it better, visit

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