PLDT and Smart assure customers of continued service amid fresh COVID-19 restrictions

PLDT and its wireless subsidiary, Smart Communications, Inc. (Smart), are reassuring their customers that service will be maintained despite new COVID-19 restrictions across the country, especially in the National Capital Region, Cavite, Laguna, Batangas, Rizal, Quezon, and other affected provinces.

The country’s largest integrated telco has confirmed that all its network operations and customer care facilities are operating normally with sufficient personnel and services, and that it will continue to serve Filipinos and assist fixed and wireless customers in remaining linked.

“What we have is a real partnership with our customers. We offer various platforms that allow Filipinos to keep in pace with the times and accelerate their own digital transformation – e-learning, telecommuting, e-commerce and e-health – changes that affect individuals, families, businesses and government simultaneously,” said Alfredo S. Panlilio, Smart President and CEO and PLDT Chief Revenue Officer. “We will continue to uphold customer-centricity and bring them the services that connect them to what matters most to them, even amid this great uncertainty,” Panlilio added.

Digital payments and electronic billing

Given new mobility restrictions in the Greater Manila Area, PLDT and Smart continue to encourage their customers to use their expanded digital payment channels and online billing services for transactions.

“The health and safety of our customers is our priority. By using online payment channels, our customers do not have to physically go to our stores to pay their bills. It saves them time, money, and at the same time, protects them from possible exposure to COVID-19,” said Jane J. Basas, SVP and Head of Consumer Wireless Business at Smart.

As of February 2021, the telco had over 2.91 million subscribers who had switched to paperless billing. PLDT and Smart are constantly assisting subscribers in transitioning to digital purchases, Panlilio said, even though these networks were in operation before the pandemic. This is particularly important at a time where people are expected to stay at home.

Customers can go green and shift to paperless transactions by using sending an email to and, or by logging in to

Smart Postpaid subscribers can also pay their bills via the unique Smart Pay Express Link in their monthly billing SMS, or by logging on to using their My Smart account. They can also download the GigaLife app which could help them better manage their postpaid subscription.

Meanwhile, PLDT customers can go to for available online payment options.

Subscribers can also enroll their postpaid account in their credit card’s auto-debit feature or use the bill payment services of their respective banks. They may also drop by the nearest accredited partner establishments like 7-Eleven, The SM Store, Robinsons, Bayad Center, Cebuana Lhuillier, ECPay, and others.

They can also pay for their phone and internet bills, or buy a load via PayMaya or through LazMall and Shopee, and receive rewards and other incentives through the “Stay Safe, Pay Online” campaign.


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