Cebuana Lhuillier Empowers Employees with AI Integration
Cebuana Lhuillier has embarked on an incredible journey by prioritizing innovation in its corporate culture, amidst a world driven by technological advancements.
As the leading microfinance institution in the country, the company has consistently demonstrated its commitment to innovation by embracing modern technologies and incorporating them into its operations.
Instead of perceiving Artificial Intelligence (AI) as a disruptor or a threat to traditional methods, Cebuana Lhuillier encourages its employees to embrace this technology and utilize it effectively.
This approach enables employees to enhance their skills and contribute to the company’s growth.
Moreover, by embracing the potential of AI, employees can streamline tasks, unlock new possibilities, and inspire innovative solutions.
With an extensive network of approximately 3,500 branches nationwide and a workforce of over 10,000 employees, Cebuana Lhuillier recognizes the importance of continuously improving its employees and services.
Over the years, the company has implemented various programs to ensure its relevance in the industry.
“By harnessing the use of AI in Cebuana Lhuillier, we aim not to replace our human employees but amplify their potential. I am also a firm believer that it is by learning how to adapt to modern technologies that we can keep our business relevant for the years to come. By embracing AI, we become open to change and innovation. This is also the same reason why we appointed Mr. Warren Enteria as our very own AI champion within the organization, given his affiliation and staunch support for AI in the country,” says Cebuana Lhuillier President and CEO Jean Henri Lhuillier.
Cebuana Lhuillier has organized its inaugural GPThon, led by Mr. Warren M. Enteria, the Head of Business Quality Management Division.
The event involved participants from different departments who were educated on GPTs, their functionality, and how to create one. After identifying common issues within their departments, participants designed their own GPTs and presented them to a panel of judges.
The company has a history of empowering its employees with AI integration, encouraging them to leverage AI capabilities. The creative team and partner agencies are urged to incorporate AI into their designs, some of which are showcased on the company’s social media platforms.
Recognizing the significance of adapting to change, Cebuana Lhuillier has implemented chatbots powered by AI to streamline tasks and improve coordination within the organization. These chatbots, such as Ninong Ceb and Waquin, serve various functions.
Rather than displacing human workers, Cebuana Lhuillier has utilized AI to boost employees’ skills, enabling them to perform their roles more efficiently. This approach has not only enhanced productivity but also increased job satisfaction by eliminating repetitive tasks and allowing employees to focus on more meaningful responsibilities.
By investing in new technologies and cultivating a skilled workforce, Cebuana Lhuillier demonstrates its commitment to enhancing not only its facilities and services but also the well-being of its employees.
