Ninja Van, which began operations in the Philippines in 2016, is one of the most well-known couriers and logistics firms in the Philippines and Southeast Asia today. Ninja Van Philippines’ senior management staff shared their milestones reached, newest services, and role in supporting MSMEs (Micro, Small, and Medium Enterprises), especially in the midst of the pandemic, as they celebrated their fifth anniversary.
Customers may ship and receive parcels anywhere in the country with Ninja Van Philippines, which has nearly 100 percent national coverage and an estimated 7,000 riders and drivers. Ninja Van Philippines has seen a 150 percent increase in parcel volumes in the last 12 months as a result of the development in popularity of e-commerce in the Philippines and is handling billions of pesos in Cash-On-Delivery (COD) payments on a monthly basis.
Ninja Van Philippines: From the Ground, Up is a celebration of the company’s journey.
Martin Cu, Ninja Van Philippines’ Country Head, recalled the commencement of their journey, which began at their first office-turned-warehouse in Taguig, which is actually a condominium unit. They now have over 300 hubs, stores, and warehouses to their name, the largest of which has a total space of 17 Olympic-sized swimming pools.
Their expansion has been rapid over the last five years, with one million total deliveries in 2018 and the debut of Ninja Direct, a dropshipping business the following year. Ninja Van Philippines will continue to provide the best service to its customers even if the pandemic strikes the country in 2020.
With so many logistics suppliers to select from, Ninja Van Philippines stands out by maintaining high standards throughout the board. According to their Chief Operating Officer Vin Perez, they do so by focusing on delivery speed and establishing new value-added services while also enhancing their core delivery business.
Ninja Van Philippines introduced additional services such as COD Advance, Ninja Direct, and Ninja Point to improve the client experience and better meet their demands. These are also designed to make digital adoption and the transition to e-commerce easier for their consumers, particularly small and medium-sized businesses.
“As we mark our fifth anniversary, we’d want to emphasize our efforts to help SMEs over the years, even before the epidemic struck our country. To make the e-commerce process easier for them, we spend substantially in services and resources like COD Advance and Ninja Direct, as well as our Ninja Blog and Ninja Masterclass,” said Sabina Lopez-Vergara, Ninja Van Philippines’ Chief Commercial Officer.
They also established community learning events, such as Ninja Masterclass, and online bazaars, in addition to the Ninja Blog, to help online retailers shape and improve their brand in order to maximize sales.
Beyond 5 Years with Ninja Van Philippines
Ninja Van Philippines plans to achieve 100 percent coverage countrywide, more value-added services for MSMEs, and excellent service recovery in the future. Ninja Van Philippines is hoping to expand automation in their processes with the cash raised in a Series E fundraising round, in order to improve operations quality and give only the best to their consumers.
Existing and new investors are both involved in this newest round of fundraising. Ninja Van will use the USD578 million raised in this round of funding to improve its infrastructure and technology systems, as well as its suite of micro-supply chain solutions, to help Southeast Asian firms take advantage of e-commerce prospects.
“These additional funding will undoubtedly aid our attempts to automate Ninja Van Philippines’ operations, including the installation of a state-of-the-art conveyor belt in our Cabuyao sorting facility, which will help us lower costs and increase processing speed. These will also contribute in the enhancement of our value-added services, such as Ninja Direct and Ninja Point,” Cu added.
Ninja Van Philippines is celebrating its fifth anniversary and is devoted to providing more logistics solutions and exceptional customer service to Filipinos in the years ahead.
