As more Filipinos jump into the better network, Smart Communications, Inc. (Smart) continues to expand its service channels to make sure that the needs of its 52 million customers are efficiently addressed.
Last year (2012), Smart opened seven additional Smart Stores and 51 accredited sales centers (ASCs) all over the country. The wireless services provider also strengthened its suite of self-care channels so customers can fulfill their needs anytime and anywhere they want.
Smart inaugurated Smart Stores in SM Megamall, Greenhills, SM Cebu, Iligan, Ozamiz, SM Lucena, and SM Marilao – bringing the total number of Smart Stores nationwide to 99. The telco also has a service kiosk at Ateneo de Manila University in Quezon City.
Subscribers can visit Smart Stores to try out the latest mobile devices, make inquiries, and learn what’s new with Smart. The centers are also open to non-Smart subscribers who wish to inquire about the company’s text, voice, and Internet services.
Aside from Smart Stores which are usually found in malls, Smart launched 51 ASCs in different parts of the country, from Laoag in Ilocos Norte to Koronadal in South Cotabato. ASCs are service channels operated by Smart’s distributor partners.
And for those who does not like to line up they can always call Smart 24/7 hotline *888 for free if they need assistance. They can also access Smart’s various self-care channels which let them fulfill their needs anytime, anywhere.
Or simply go online!
One of Smart’s self-care channels is the online portal my.Smart which lets subscribers manage their prepaid, postpaid, and broadband accounts in one go. There they can view and pay their postpaid bill securely using a credit card; activate their phone’s MMS, GPRS, and 3G capabilities; and activate or deactivate international roaming services.
