AVAYA, Inc., the leading company in the Unified Communications (UC) arena launched on July 21, 2010 its new Contact Center Solution and Collaboration Applications.
In an exclusive media briefing in Makati City, Philippines, Avaya via Webcast presented new solutions for the call centers.
Avaya Aura Contact Center – is a new multimedia contact center application that extends to all types of media, including voice, e-mail, web chat, and instant messaging/SMS. Avaya Aura Contact Center complements the large enterprise solutions of Avaya Aura Call Center Elite and will serve as a multimedia extension to Call Center Elite in the future.
Other products that were launch are:
- Avaya Agile Communication Environment (ACE) 2.2
- Avaya Aura Conferencing
- Avaya Aura Messaging
- Avaya Aura Presence Services
- Avaya Aura Session Manager 6.
- Avaya Aura Communication Manager 6.0
- Avaya Aura System Manager 6.0
- Avaya Aura System Platform 6.0
- and, Avaya 9600
The products will be available to Avaya partners next month.
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