ccap
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Thriving in Digital Age: PH Contact Center Firms Continue to Post Slowing Attrition Rates
The Contact Center Association of the Philippines (CCAP) recently released a study indicating a continuous decrease in the number of…
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CCAP Keeps Confidence on Contact Center Sector’s Resilience and Revenue Potential
The estimated annual revenue of the country’s contact center and business process sector is projected to reach approximately ₱32.16 billion…
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News
CCAP Highlights the Role of Generative AI in Keeping the ‘Heart of CX’ Strong
The country’s contact center and business process management (BPM) industry is still changing as new technologies emerge, especially Generative AI,…
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News
CCAP members rally behind the IT-BPM industry roadmap; bullish about 1 million more jobs forecast
The majority of the members of the Contact Center Association of the Philippines (CCAP) who came together to discuss the…
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