This year, PLDT is expanding its implementation and maintenance capability in order to satisfy the growing need for broadband access in the new normal and improve customer satisfaction.
Initially constrained by the COVID-19 lockdowns last year, PLDT’s Home businesses has nearly doubled its installation capacity as of January and is on track to increase this pace even further.
As field response to maintenance problems improves, the firm is beginning to see a decrease in calls following up on installation and repair questions through its hotlines and other customer service networks.
“The efforts of our Network teams are starting to bear fruit. We still have a lot of improvements to make, but we have been getting positive feedback from our customers,” said PLDT Home Head Menardo G. Jimenez, Jr. “We believe that this is a direct result of being able to repair and fix our customers’ problems,” Jimenez said, adding that PLDT has also worked hard to address service issues brought about by typhoons that struck the country in November and December.
The continued rollout of PLDT’s fiber-to-the-home (FTTH) facilities has increased the number of consumers who can use its broadband services. PLDT’s FTTH service now covers 48 percent of the country’s 1,634 cities and municipalities.
PLDT Home launched the #RediscoverHome initiative to help more Filipino families Work@Home and Study@Home by keeping them connected. Fibr Plus plans for unrestricted Fibr, Whole Home WiFi service, and Cignal HDTV is available through #RediscoverHome.
It has recently released PLDT Home Biz, a program for home-based micro-entrepreneurs that offers not just the best and most secure internet access, but also the right partner e-commerce resources that are critical in running a company in the face of the current pandemic.
These networks are funded by PLDT’s fiber infrastructure, which, at 429,000 kilometers as of December 2020, is the country’s most comprehensive. PLDT is looking at a large potential demand in the immediate future, with 9 million homes passed.