ePLDT has a new Managed IT Services solution which is now available for businesses. It’s objective is to help mitigate potential sources of system downtime in the modern business world and allow enterprises to shift their time and focus on core operations and critical business imperatives.
According to the PLDT Enterprise’s Connected Survey Report, almost 90 percent of companies in the Philippines had experienced incidents of system downtime within the last year or so. About half of hardware failures stemmed from mechanical or internal failure, while 36% were due to a lack of IT infrastructure maintenance.
Today’s enterprise IT infrastructure can intrinsically subject itself to potential system failure over time, which could significantly weaken daily business operations.
These downtime incidents belabor enterprises to spend more time in maintaining and managing their IT equipment and systems that hinder them to pursue critical business innovations and derive higher customer value and satisfaction.
“There is a factual basis that no enterprise is exempt from risks of potential system downtime. This is what compelled us to establish our own Managed IT Services portfolio, which is hardened by the most advanced platforms and on-ground expertise as well as the group’s experience in critical infrastructure operations,” said Nerisse Ramos, ePLDT Group’s Senior Vice President and Chief Operating Officer.
What are the Core Service Categories?
There are three core service categories – Managed Operations Center-as-a-Service (MOCaaS), Professional Services, and Managed IT Platforms. These ePLDT’s holistic Managed IT Services aim to solve and simplify the complex challenges of enterprises in managing and operating their IT infrastructure.
The group offers Managed Operations Center-as-a-Service (MOCaaS) wherein ePLDT provides enterprises with state-of-the-art technologies and skilled resources to deliver critical IT support on a subscription basis. Offered under this category are Proactive Monitoring and Managed Infrastructure services that cover the upkeep of the overall health and performance of enterprise IT infrastructure to avert system downtime.
Moreover, ePLDT renders assistance to enterprises in adopting the latest available IT platforms and technologies which can provide greater support to their core businesses. Through this key capability, ePLDT makes the adoption of technology easier as these IT platforms are available through outright purchase or lease model.
ePLDT also provides a wide range of IT Professional Services—namely, IT Infrastructure Consulting, Data Privacy Consulting, Data Science Consulting, Systems Integration, and Application Development—to assist enterprises in the various life stages and the different levels of management, maintenance, development, and support of their network systems.