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PLDT, Smart achieve new certifications for Business Continuity, boosting resilient facilities nationwide

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PLDT Inc. and its wireless subsidiary Smart Communications, Inc. (Smart) have recently acquired additional international accreditations, further enhancing the Group’s position as a frontrunner in Business Continuity Management System (BCMS).

PLDT and Smart garnered new ISO 22301:2019 certifications covering two new sites in Davao, pushing the Group’s total ISO certifications for BCMS to 24 sites.

In order to ensure a top-notch customer experience and maintain reliable operations, the PLDT Group has implemented a comprehensive resiliency framework through ISO 22301:2019. This framework allows the company to consistently prevent, minimize, and recover from disruptive incidents, while also mitigating any financial and reputational impact across its critical facilities and operations throughout the country.

As part of the certification process, PLDT and Smart are currently conducting trainings to initiate the ISO certification rounds for additional sites in the Visayas region. This effort aims to enhance the company’s nationwide portfolio of internationally certified critical network facilities. Additionally, they are also conducting Business Continuity awareness programs that emphasize personal and family preparedness during emergencies.

PLDT and Smart’s BCRO has been at the forefront of implementing quality standardization measures for the past eight years. These measures are aimed at bolstering the company’s resilience, achieving operational excellence, and instilling confidence among stakeholders. Furthermore, these initiatives are in line with PLDT Group’s dedication to supporting the Philippine government’s digitalization efforts and the country’s pursuit of the United Nations Sustainable Development Goals, specifically SDG No. 9 which focuses on industry, innovation, and infrastructure.

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Raffy Pedrajita

is Rafael Pedrajita offline. He is the founder of Tech Patrol. He's been a freelancer and a blogger since March of 2010. He married a beautiful woman named Amor. You can follow him on his Social Media accounts in the links below.
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