Following recognition by the esteemed Asia-Pacific Stevie Awards, GCash, the top financial app in the Philippines and biggest cashless ecosystem, has shown even more dedication to promoting customer pleasure and excellence through digital innovation.
Two wins under the Financial Services Industries category—the Gold Award for the Innovative Use of Technology in Customer Service and a Silver Award for Innovation in Digital Transformation—gushed GCash bags. The Asia-Pacific Stevie Awards, hosted at the Shangri-La The Fort Hotel, acknowledged enterprises across the area for their achievements and constructive contributions.
Care on a mass scale
In line with its aim of removing financial inclusion barriers, GCash banned its innovations that offer customers in all its demographics an easy and smooth customer experience including capabilities to rapidly respond to consumer requirements.
GCash is very responsive to the demand for its system to always be available to users and for financial transactions to be constantly frictionless, thereby enabling a really trusted financial partner for Filipinos. For the business, then, upgrades in safety and security aspects have first importance. Customer excellence for GCash is a connection based on trust: making sure users that the digital platform is a safe location to deposit their money and to execute all required transactions.
Whether via innovative apps and solutions encouraging financial inclusion or important alliances in the fintech industry and beyond, GCash is also a persistent inventor.
GCash also highlighted how customer satisfaction and employee care are intertwined. “Winning the Stevie Awards affirms our belief that caring for our customers and employees should always be No. 1–whomever they are, and no matter how many they are,” GCash head of total experience assurance and advocacy Nikka Angeles said. “I’m very proud to say that at GCash, we create experiences with caring at scale at the core.”
GCash, as a workplace, supports corporate governance and ethical business behavior if we are to guarantee our professional success. To build confidence among its employees, the organization is dedicated to its high standards of ethical behavior, openness, and responsibility.
Along with this dedication, GCash emphasizes on establishing equally high workplace standards of excellence based on employee welfare, diversity, and inclusion together with efficient human capital management techniques. Linking rewards to performance and giving leadership-cultivating projects top priority helps GCash create a high-performance culture and psychological safety, drawing top talent and thereby confirming itself as a fintech sector leader.
